Wilhelm-Düchting-Straße 22
D-58453 Witten - Germany
Phone: +49 - 2302 969 - 0
Fax: +49 - 2302 690443
info@duechting.com
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| Philosophy |
Our Philosophy Being
a medium-size enterprise, DUCHTING PUMPEN continuously looks
for and satisfies highly-specialised technical niches, always with
the aim to become the best player in this market segment. Quality instead of quantity - this is our definition of successful customer relationship, and for us this is the only way to survive in an ever more globalising market. At DUCHTING PUMPEN, we believe that the best prerequisite for meeting these goals is a highly-qualified, ambitious workforce made up of employees that can work independently, continue to enhance their professional as well as personal skills and enjoy their job. This implies, on the other hand, that there is no room for what may be called a traditional management hierarchy. Customer Service!  Given
the fact that DUCHTING PUMPEN is a medium-size enterprise, we
obviously have to look for qualified and reliable partners that assist
us in our global operations, for example by offering immediate local
support to our customers once we have installed their pumps. Nevertheless, a small service team of highly-skilled DUCHTING PUMPEN employees is, of course, available for our customers 24 hours a day/seven days a week. If anywhere in the world there is a problem with one of our pumps, this top-quality service team will give on-site assistance within a maximum of 48 hours. This has become necessary not least because an increasing number of highly-specialised DUCHTING PUMPEN pumps is now in operation in many parts of the world. Besides being of valuable assistance to our customers, the service teams also provide an important contribution to the optimisation and further development of our pumps: After all, it is only because of their multi-faceted, practical on-site experience that our engineers gain important new insights into potential trouble spots that may need to be improved. For us here at DUCHTING PUMPEN, this, too, is meant when we quote our motto "Quality through Experience". |